Thursday, November 7, 2019
Is compassion dying out in the NHS?
We hear of reform after reform within the NHS, but do the reformers ever stop to think or ask how the reforms will impact on the staff? Judging by the current levels of stress and sickness I imagine not. The instigators of reforms should ask these questions about any reforms,
Will they make the lives of staff easier, more productive, less stressful, and will they make staff feel good about themselves? Positive answers to these questions would be expected to promote more compassionate care.
The NHS has had a growing culture of targets and outcome measures, with a command and control management who intensify the work and spread bullying. There are also punitive measures taken against staff who make a human mistake, or who question a policy or a decision. This is insidious like a cancer. How can this be in an organization which exists for the well being of others? Where is the compassion towards staff in all this? If the reformers and managers do not show compassion for the staff, then how can the staff be expected to be compassionate towards the patients? I feel that we increasingly have an uncompassionate NHS.